Friday, March 27, 2009

ASDA NEWTON MEARNS - YOU ARE PISSING ME OFF!


Photos from my phone
Originally uploaded by PhylB
As any mum with two toddlers knows, these double trolleys are a life saver if you need a whole week's shopping rather than just two or three items. Thankfully Asda provides them, which is great... EXCEPT... they haven't bothered to think through the logistics. They probably have 10% 2 seaters, 90% 1 seaters and of course they make you take them back and attach them to get your £1 back, so of course the first trolley in the line is 90% of the time a 1 seater.
Asda has a suggestions box so every time I went for months I suggested that they exempt them from the £1 charge, or they make the attachment different so they don't join on to other trolleys, or that they have a separate returns point like the ones with the baby seats. Of course my suggestions, if they have been looked at, have not been acknowledged. So I have a new policy: every single time I go to Newton Mearns Asda I now go to customer services and ask nicely that they call a trolley person with the magic key, and I make them go through their long line of attached trolleys till they find me a two seater, while I pleasantly explain to them ad nauseum that offering it wedged between 18 one seater trolleys is of absolutely no use to me. I always get one in the end, but I don't think anyone is taking my point on board .

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