Because of Covid, many of the car hire places in Edinburgh airport are not operating as usual. Seeing that the Copenhagen flight gets in exactly an hour before the car hire companies shut was a cause for concern therefore. I rang ahead and asked what their policies were concerning delayed flights or other issues. Easirent assured me on the Tuesday morning that that would be no problem. If I could see already in Copenhagen that I was delayed, then I should ring up and let them know to wait, otherwise I should ring on arrival and they'd send down the shuttle bus no problem, but whatever the issue, they assured me they never closed if they could see on their booking form that someone was coming for a car. They sounded perfect, so I booked with them... Next time I'll remember to ask the name of the person doing all the promising...
Our flight touched down exactly on schedule but Brexit means delays at customs and passport control and further delays at baggage handling. Half an hour before Easirent's closing time, I rang to alert them we'd be cutting it fine but no one answered. I rang non-stop till five minutes before their official closing time to let them know I'd be between 5 and ten minutes late. Mr Jobsworth answered and told me he would be closing at half past on the nose, booking or no booking. I explained calmly the assurance I'd got from his colleague four days earlier but he was less than interested. I explained I needed to get to Glasgow and then Newton Mearns, that I had tired children and numerous cases with me and that an eight day booking was a significant amount for his company. He hung up on me. We rushed to the shuttle bus and over to Easirent, assuming we might just catch him. And we did. Thanks to a lovely shuttle driver we got there at breakneck speed and arrived before he'd even closed up for the night. The guy on the desk told us he was not interested, he was closing and we could do what we liked. We pleaded and begged as he chained the car pound up for the night. The shuttle driver begged on our behalf and told him he'd report him, to no avail. Thomas took out his phone and tried to take a time-stamped photo of the man locking up for our official complaint and the guy ran at him wielding his fists, till the shuttle driver, Léon, and I stepped between them to keep him safe. All this in front of our 11 year old child!
The shuttle guy offered to drive us to McDonald's or a hotel and eventually drove us back to get the night bus to Glasgow. He was an absolute star of a man. The night bus to Glasgow costs £50 when you buy in advance, but fully £70 when you have to buy on the day and we'd to wait an hour to catch it. Finally dropped in Glasgow at 3am, we had no choice but to get a seven seater Uber out to my mum's as there were no trains or buses for nearly four hours and the kids had been up 22 hours at that point.
£105 down, physically threatened and with no hire car for the week or to get us back to Edinburgh for our flight home, we ended up forking out another £105 to insure me on mum's car for the week but that left us with just one five seater for seven people so I had to drive every trip twice meaning I had almost no time left to visit the friends I haven't seen in nearly two years.
All in all, I would say that Easirent in Edinburgh airport is by far the worst renting (if you can call it that) experience in all my car renting years and in all the countries I have rented. If you aren't willing to stay open when baggage or a flight is delayed, that's absolutely fine, but say it upfront so people don't book with you!